Privacy Policy

01

What data we collect

When you use the contact or booking enquiry form on our site, we collect the following:

• First name (required) and last name (optional)
• Email address (required)
• Phone number (optional)
• Message content (optional)

We also collect certain technical data automatically when you visit the site, including your IP address, browser type, pages visited, and the approximate time of your visit. This is handled through analytics tools described in section 6.

We do not collect payment card details directly — any payment processing is handled by a third-party processor.

02

How we use your data

The personal data you provide through the enquiry form is used to:

• Respond to your enquiry and confirm booking availability
• Send a booking summary and payment instructions
• Follow up after a session if you have requested this

Technical and analytics data is used to understand how the site is used and to improve its content and performance. We do not use your data to make automated decisions about you, and we do not sell your information to third parties.

03

Legal basis for processing

We process personal data on the basis of your consent (given when you submit the enquiry form) and on the basis of legitimate interest — specifically, the interest in operating a functional marketplace and responding to potential participants and hosts.

Our handling of personal data is conducted in a manner consistent with applicable local data-protection law. We do not make specific statutory claims beyond noting that we aim to operate responsibly with the data you share with us.

04

Cookies and tracking

We use cookies to keep the site working, understand how visitors use it, and — where you consent — to measure the effectiveness of advertising. A full description of the cookies we use and controls for managing them is available in our Cookie Policy.

When you first visit the site, a consent banner gives you the option to accept all cookies or manage your preferences by category. You can change your preferences at any time using the icon at the bottom-left of the page.

05

Third parties and processors

We use the following categories of third-party service to operate the site and process enquiries:

• Analytics: We may use a web analytics tool (such as Google Analytics) to collect aggregated usage data. This data is processed under the analytics provider's own privacy terms.
• Advertising pixels: Where you consent to advertising cookies, we may use advertising measurement tools (such as a Meta or Google advertising pixel) to understand how visitors reach our site. These tools do not give third parties access to your personal messages or enquiry content.
• Email and communication: Enquiry responses are sent via email. Our email provider processes message metadata in accordance with their own policies.

We do not share your name, phone number, or message content with third parties for marketing purposes.

06

Data retention

Enquiry data is kept for as long as is reasonably necessary to handle the booking, respond to any follow-up questions, and maintain basic records of completed sessions. We do not retain personal data for longer than is needed for those purposes. Technical log data is typically retained for a shorter period and is not linked to individual identities after anonymisation.

07

Your rights

You have the right to:

• Ask us what personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where we have no continuing reason to hold it
• Withdraw your consent to processing at any time

To exercise any of these rights, email us at [email protected] with a brief description of your request. We will respond within a reasonable period.

08

Data security

We take reasonable steps to protect the personal data we hold against unauthorised access, alteration, or disclosure. Our site is served over HTTPS. However, no internet transmission is entirely without risk, and we cannot make absolute assurances about the security of data in transit.

09

Children's data

Our services and this website are not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe we have received data from someone under 18, please contact us at [email protected] and we will delete it promptly.

10

Changes to this policy

We may update this policy from time to time. Changes will be published on this page with a revised "last updated" date. Significant changes will also be noted on the homepage. Continued use of the site after a change is published indicates acceptance of the revised policy.

11

Contact

For any questions about this policy or your personal data:

Goldhour
9/2 Sukhumvit Soi 38, Phra Khanong, Khlong Toei
Bangkok 10110, Thailand
[email protected]
+66 91 248 6709